Managing Difficult Customers
What Do We Mean by Difficult Customer?
Looking After Ourselves
Looking After Ourselves Scenario
General Pointers for Difficult Customers
The Aggressive, Demanding or Bullying Type Customer
Empathy and Sympathy
If the Customer Doesn't Calm Down
Angry Customer Summary
Angry Customer Scenario
The Complainer Customer
Complainer Multichoice
The Indecisive Customer
Indecisive Scenario
The Know-it-all Customer
Know-it-all Scenario
The Uninterested Customer
Uninterested Customer Multi Choice Question
The Talkative Customer
The Talker Multichoice
The Embarrassed Customer
Embarrassed Customer Quiz
What Do We Mean by Difficult Customer?
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What Do We Mean by Difficult Customer?
There are several different types of difficult customer and the behaviours they display dictate how we should handle them. They have been sorted by behaviour type so we can look at each one individually. This is not an exhaustive list but does cover the most commonly seen difficult behaviour types.
Don’t worry, you can come back and finish the assessment in your own time.