close

Log in

Access to premium content is restricted to healthcare professionals / registered members. Login with your email address to continue.

Forgot Your Password?

Don't have an account? Sign up

module menu icon

Managing Difficult Customers

What Do We Mean by Difficult Customer?
Looking After Ourselves
Looking After Ourselves Scenario
General Pointers for Difficult Customers
The Aggressive, Demanding or Bullying Type Customer
Empathy and Sympathy
If the Customer Doesn't Calm Down
Angry Customer Summary
Angry Customer Scenario
The Complainer Customer
Complainer Multichoice
The Indecisive Customer
Indecisive Scenario
The Know-it-all Customer
Know-it-all Scenario
The Uninterested Customer
Uninterested Customer Multi Choice Question
The Talkative Customer
The Talker Multichoice
The Embarrassed Customer
Embarrassed Customer Quiz

module menu icon Uninterested Customer Multi Choice Question

You’re doing great.  (0% complete)

quiz close icon

module menu icon Uninterested Customer Multi Choice Question

Which of these can help you identify if a customer is ignoring you through choice or if they have an additional need?

Select all that apply

Change privacy settings