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Managing Difficult Customers

What Do We Mean by Difficult Customer?

Looking After Ourselves

Looking After Ourselves Scenario

General Pointers for Difficult Customers

The Aggressive, Demanding or Bullying Type Customer

Empathy and Sympathy

If the Customer Doesn't Calm Down

Angry Customer Summary

Angry Customer Scenario

The Complainer Customer

Complainer Multichoice

The Indecisive Customer

Indecisive Scenario

The Know-it-all Customer

Know-it-all Scenario

The Uninterested Customer

Uninterested Customer Multi Choice Question

The Talkative Customer

The Talker Multichoice

The Embarrassed Customer

Embarrassed Customer Quiz

module menu icon Looking After Ourselves Scenario

Well done, you’re getting there.  (0% complete)

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module menu icon Looking After Ourselves Scenario

How could the colleague manage the situation to prevent this happening again? (Their line manager should also take action to make sure this doesn’t happen again, but we are only considering how the colleague can self-manage their emotions at this point.)