The non-verbal signals we give out even before we speak, such as facial expressions and body language, can set the tone for a conversation. If the words and body language are inconsistent it is the latter that will prevail. We often subconsciously read a person’s body language, for example if someone has their arms folded and doesn’t make eye contact it appears they are not interested, uncomfortable or disagree with what you are saying. However if someone has an open stance, makes eye contact and are smiling they appear welcoming and want to engage with you.

When a patient approaches you think about your body language and facial expression:

• Keep your posture open and use your arms and hands.
• Smile as it shows you are welcoming.
• Make eye contact as it shows that you are listening or ready to help.
• Lean in to the patient slightly to show that you’re interested.
• Nod your head as it shows that you are listening and provides reassurance.

Body language is a two way process so it is important you observe a patient’s body language carefully to enable you to read how they are feeling. If a patient is frowning and their shoulders are hunched over this could indicate they are in pain therefore an empathetic expression would be most appropriate.