Uninterested customers – There will be occasions when a customer seems unhappy, rude or doesn’t want to engage with you. Do not take this personally and remind yourself that sometimes the people you are delivering to are sick or the carer of a sick person and may not be at their best as a result of being worried, exhausted or distracted. Take a professional approach by providing the customer with their delivery and related information ensuring they are aware of how they can contact the pharmacy should they need to.

Customers who like to chat – Some customers will like to engage in conversation, especially if they live alone which is a good way to build a positive relationship with them. However you have a delivery schedule to meet and will need to balance this. Don’t be afraid to let the customer know politely that you have to leave as you have deliveries for other people. If you are honest and give them a reason they will understand.

Customers with special requirements – This could include customers with a disability, hearing or sight problems or those where English may not be their first language. Always be prepared to give customers with a disability a little extra time or help and the best way to determine how you can assist is to ask. For example, consider that someone may take longer to get to the door as it may be that they have not heard you ringing the doorbell initially or have mobility issues. For customers who do not speak fluent English, consider if any information can be translated into their own language at the pharmacy.

Remember everyone is a potential customer - The general public will form opinions of the pharmacy based on your behaviour whilst out. Be considerate of others when driving or parking in residential areas and be mindful of the way you to speak to all people you encounter.