There are three modules to complete which take you through the key parts of your role as a delivery driver:-

• Module 1 - Introduction to Delivering Medication
• Module 2 - Safety and Security
• Module 3 - Delivering Excellent Customer Service

Pharmacy is a highly regulated industry. In Great Britain the General Pharmaceutical Council (GPhC) is the regulatory body and in Northern Ireland it is the Pharmaceutical Society of Northern Ireland (PSNI). Both are responsible for maintaining and improving standards to protect the health, safety and well-being of people using pharmacy services. Any breach of laws could lead to the prosecution of the pharmacist in criminal court with possible disciplinary action by the relevant regulatory body.

In the pharmacy profession, there are also standards of conduct, ethics and performance to be followed and used as a reference tool for everyone working in a pharmacy environment. Ethics refer to things you do, not because they are a legal requirement but because it is the correct way to behave. Sometimes the two principles can overlap. For example, you are being ethically responsible by keeping a customer’s details secure but you are also ensuring you are following data protection laws. For those in Great Britain, information on conduct, ethics and performance standards are available on the GPhC website and in Northern Ireland on the PSNI website.

You may not work directly in the dispensary yourself, but you still have responsibility for delivering medicines as a member of the pharmacy team and this requires you to carry out your role professionally following both the legal and ethical requirements outlined to you by your pharmacist.

The main role of the pharmacy delivery service is to collect prescriptions and/or deliver medicines to customers who may not be able to get to the pharmacy. It is an important role as the pharmacy needs to ensure that every customer receives the right medication and the right information so that they are taken correctly.

There are a lot of things to consider as a delivery driver, including legal procedures, health and safety procedures and high levels of customer service. These three modules will talk you through each of them so that you fully understand your responsibilities.