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Delivering medication

Introduction
Understanding the essentials
Obtaining authorisation from a customer to deliver their items
Collecting medication and items for delivery from the pharmacy
Medication delivery
Return of medication
Responsible pharmacist regulations
Patient confidentiality
Section 2: Ensuring a safe delivery service
Health and safety at work
Driving safely
Taking care of yourself
Taking care of customers
Section 3: Delivering excellent customer service
Communication skills
Dealing with different types of customers
Turning complaints into opportunities
Promoting your pharmacy to customers
Summary
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module menu icon Section 2: Ensuring a safe delivery service

It is important to look after yourself and your customers when delivering medication.

OBJECTIVES

By the end of this section you will be able to:

  • Describe your own health and safety responsibilities at work.
  • Explain what considerations to take with regards to driving safely.
  • Keep yourself safe as a lone worker.
  • Explain how to keep customers safe.
  • Recognise abuse.
  • Raise concerns about pharmacy practices.

Delivering medication

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