Challenging Situation
Summary
Keep going!
(
Summary
Summary
Understanding how to deal with different types of customer within the pharmacy is important for everyone. Sharing experiences across the team, especially regarding the regular customers you have who have predictable behaviours, can help situations be managed more proactively.
It also enables best practice as it provides the opportunity for the pharmacy to respond to customer feedback and challenge any processes to determine if any changes are required.
Don’t worry, you can come back and finish the assessment in your own time.
