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Body language clock5 Min

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TM0918_service excellence_body language.jpg

Body language

This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.

Training Matters , 24 Sep 2018 clock 5 Min Module

Body language clock5 Min

Start

In Practice

When dealing with customers, using appropriate body language will help you to communicate effectively.

Learning objectives

After studying this module, pharmacy staff will:

  • Be aware of different body language techniques
  • Understand how to use these techniques effectively in a consultation.

 

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#Service excellence #Communication skills #Body language