TM0918_service excellence_body language.jpg

Body language

This bite-sized learning module considers the impact of body language on customer consultations and ideal techniques.

When dealing with customers, using appropriate body language will help you to communicate effectively.

Learning objectives

After studying this module, pharmacy staff will:

  • Be aware of different body language techniques
  • Understand how to use these techniques effectively in a consultation.

 

Copy Link copy link button